Privacy Policy

Introduction

This Privacy Policy explains how zenithoraq.top d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website zenithoraq.top or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

As a company based in Slovenia and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is zenithoraq.top d.o.o., a limited liability company registered in Slovenia with registration number 7412589635 and VAT number SI74362591.

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes but is not limited to:

• Contact Information: Name, email address, phone number, and business details when you contact us or request information about our services
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources
• Communication Records: Records of correspondence when you contact us via email, phone, or contact forms
• Marketing Preferences: Information about your communication preferences and consent for marketing communications

How We Use Your Information

We process your personal data for the following purposes and under the following legal bases:

• Service Provision: To provide our client retention automation services and respond to your enquiries (legal basis: contract performance and legitimate interests)
• Customer Support: To provide technical support and customer service (legal basis: contract performance and legitimate interests)
• Marketing Communications: To send you information about our services, updates, and promotional materials (legal basis: consent and legitimate interests)
• Website Improvement: To analyse website usage and improve our services (legal basis: legitimate interests)
• Legal Compliance: To comply with legal obligations and protect our rights (legal basis: legal obligation and legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: We may disclose information when required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Analytics and Advertising: We may share anonymised data with analytics and advertising platforms to improve our services and marketing efforts

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests. Specific retention periods include:

• Contact Information: Retained for up to 3 years after last contact unless you request deletion
• Website Analytics Data: Retained for up to 26 months in accordance with Google Analytics settings
• Marketing Communications: Retained until you withdraw consent or unsubscribe
• Legal and Compliance Records: Retained for periods required by applicable laws and regulations

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of processing in certain circumstances
• Right to Data Portability: You can request transfer of your data to another controller
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: You can withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure adequate protection through appropriate safeguards such as adequacy decisions, standard contractual clauses, or other approved mechanisms.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.